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Thursday, June 17, 2010

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Kunal Lalani on why free-thinking, independent & flexible agencies are needed to quickly address the fast changing needs of brands today

Once upon a time there lived a king. He believed his kingdom was ‘his people’; who loved him, followed him, and were truly loyal to him. In fact, he knew that it was only because of his people and their faith in him that made him what he was. He had a highly learned team of people, who were supposed to know everything and who, with their worldly knowledge, were believed to speak only the gospel truth. They, as claimed, knew everything about people and how to keep them happy. And as long as the people were happy the king had his kingdom. The highly revered league was supposed to regularly update the king about his popularity and advise him on his future plans to maintain it. Everything was convenient and the advisory team with their old knowledge of the people behaviour continued to advise the king. All was well till the time that times changed. And with change came the crying need to find new and more lucrative territories to include in the kingdom (expand) and the need to fight other kings who were getting stronger (nimbler competition). The key need was to understand the change and act quickly.

The erudite advisors, although loyal and holding big resources in their hands, were neither fast nor flexible. They thought that the people in the new territories and the new world are still the same as the people in their old territory were. Alas! That was not true. The king finally understood the problem and hired a local man with the local knowledge of the people behaviour. The new man was quick to offer solutions. He was independent, fast, flexible, and knew how to adjust. He came with the power of knowing the finer nuances of the territory behaviour and helped the king win countless battles and expand his kingdom. The king was happy and decided to switch from the erstwhile big and slow advisors to the fast, efficient, highly flexible local man for his advisory role.

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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