IIPM NEW DELHI

Tuesday, October 20, 2009

UNLEASHING THE POWER OF THREE

HARPAL KARLCUT, CEO, CANARA HSBC ORIENTAL BANK OF COMMERCE LIFE INSURANCE

To start operations in times of slowdown and quickly break into the top ten in the very first year of operations is indeed incredible. These guys can’t stop thanking their strong focus on bancassurance

You don’t just rise to be the numero uno within a year of operation do you? So why did we chose the Canara HSBC Oriental Bank of Commerce Life Insurance over other leading players (see chart) in the industry? Well, this new player’s performance has been exemplary, especially when the big bosses of the industry are facing a tough time. In just a year, this life insurer has climbed to the ninth position amongst India’s twenty one private life insurance players (in terms of market share on weighted premium income). Not only this, in April 2009, the company recorded its best sales performance over the previous month than any other private insurer. Guess that’s just one more reason to be counted as a success.

But, when listening to any success story, what strikes first is, how? For a conceptual product, which is actually sold rather than bought voluntarily by consumers, credit for the unprecedented response received by the company goes to its operations based on a bancassurance model, adequate capital, distribution capacity, strong distribution channel and innovative products. Certainly exclusive access to approximately 50 million potential customers and a pan India network of over 4,100 branches does give the insurer an ‘unfair advantage’ over some of its new peers. Explaining the success story, Harpal Karlcut, CEO, Canara HSBC Oriental Bank of Commerce Life Insurance Company, says, “Our success is based on HSBC’s in-depth know-how of bancassurance, coupled with the distribution of Canara Bank and Oriental Bank of Commerce. Our performance has been delivered entirely by bancassurance.” What is evident is the fact that bancassurance has played a pivotal role in helping the new entrant break the clout of the biggies. The CEO agrees, “Each aspect of our business model has been tailored to bancassurance and the specific needs of each of the three shareholding banks; including products, promotion, training, operational support et al.” But the real success of a marketing strategy for an intangible product primarily depends on its execution and the insurer has taken due consideration of this fact too.

Success has many parameters and it seems this insurer has focused on each of them albeit more on bancassurance. But then, they should not forget this is just the beginning. To reach the top they have a long and winding road to cover. That’s when they’ll need a lot more than mere bancassurance to fulfil any leadership ambitions.

Gyanendra Kumar Kashyap

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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Rashmi Bansal Publisher of JAMMAG magazine caught red-handed, for details click on the following links.

Friday, August 28, 2009

Bringing a paradigm shift


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Oberoi group redefined luxury benchmark with its hotels by offering unique experience that creatively combines unique locations, luxurious environs and the best of modern amenities with personalised warm service.

In 1996, PVR opened the first multiplex in the country thereby bringing about a major change in the cinema viewing experience for the Indian public with the provision of comfortable seating, state-of-the-art screens, projection systems and audio visual systems. It was able to command a price five times that of single screens, which was believed to be too heavy for the pockets of the customers. Today multiplex account for 60-70% of box office collections. Not only have they redefined movie experience, a spurt in the number of multiplexes in the country has changed the entire complexion of Indian films – their budgets, the way they are made and the audience they are made for.

The service sector in India is poised for high growth in the years to come. There are several untapped latent consumer needs, which present a big opportunity to expand the market by creating awareness among the consumers. We foresee that the above mentioned trends will continue into the future and we will witness new customers segments being targeted by new services, more evolved and efficient delivery, redefinition of benchmarks and experience and in some cases complete paradigm shifts too. Also low penetration of organised services, specially in the smaller cities in India, implies that there will be significant focus on them for reaching out to more customers.

The imperative for service sector companies is therefore to continuously look for ways to evolve, improve and raise the bar for others to follow. There are plenty of cross-learnings available across sectors for these companies to make use of. For instance, besides global retail leaders like Wal-mart who are expected to define industry benchmarks, the Indian retail sector has a lot to learn from the Quick Service Restaurant’s process driven operations. Education sector is also entering the stage of more professional management where it needs to enhance it and railways has a lot to learn in upgrading its customer experience from across other sectors.

Overall, different service sector players will learn from players within the industry as well as outside. This will further evolve the industry and help in redefining benchmarks.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
2300 IIPM students get jobs
The Most Revolutionary Concept In Education PLANMAN CHE CENTRE FOR HIGHER EDUCATION, Supported by IIPM India’s Leading B-School
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IIPM - Admission Procedure
IIPM, GURGAON


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Rashmi Bansal Publisher of JAMMAG magazine caught red-handed, for details click on the following links.

Wednesday, August 12, 2009

‘Desperate Guys’ not allowed inside, says this gang of girls!


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Brand: Sunsilk
Agency: JWT

This one’s special as it made its mark with minimal support from traditional media. Sunsilk’s Gang of Girls was an online campaign that romped home. Sunsilk created an ‘only gals’ site with freedom to girl talk viz. beauty, hair secrets, makeover tips, blogging, boys, et al. The initiative became an instant success. By November 2006, about 200-250 million gals (Sunsilk’s target) had registered!

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).


For More IIPM Info, Visit below mentioned IIPM articles.
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Rashmi Bansal Publisher of JAMMAG magazine caught red-handed, for details click on the following links.

Monday, July 27, 2009

ALOK BHARADWAJ, SR. VP, CANON INDIA


Shahrukh khan is coming to IIPM - IIPM 4Ps Quiz

1. Hutch’s ‘Happy to help’ad campaign
2. Surf Excel’s ‘Daag acche hain’ ad campaign
3. ‘A mobile for everyone’ campaign for Nokia 1100
4. HDFC Life Insurance’s ‘Sir utha ke jiyo’ campaign
5. Cadbury’s ‘Kucch meetha ho jaaye’ campaign

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM 4Ps Quiz
2300 IIPM students get jobs
IIPM Admission Detail
IIPM - Admission Procedure
IIPM, GURGAON


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Rashmi Bansal Publisher of JAMMAG magazine caught red-handed, for details click on the following links.

Tuesday, July 21, 2009

High on Kingfisher’s flight...


IIPM, GURGAON

The beginning of FY’05 had liquor baron Vijay Mallya salivating at the prospect of ‘flying. So he launched his Kingfisher Airlines with an all-economy configuration and competitive pricing. The aim was to be India’s largest private airline both in capacity and market share by 2010. And despite all the problems it faced or losses it suffered, Mallya has successfully achieved his target. In January 2009, Kingfisher Airlines was standing tall as the numero uno private airlines with 27.6% market share leaving Jet Airways far behind with a mere 17.9% share. Not satisfied easily and bolstered by his domestic success, last year Mallya took Kingfisher Airlines to international skies. Drinking and driving don’t mix, they say. But we guess brewing (liquor) and flying do mix well. What say?

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM 4Ps Quiz
2300 IIPM students get jobs
The Most Revolutionary Concept In Education PLANMAN CHE CENTRE FOR HIGHER EDUCATION, Supported by IIPM India’s Leading B-School
Detail of all IIPM branches
IIPM set to beat economic slowdown
IIPM Admission Detail
IIPM - Admission Procedure

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Rashmi Bansal Publisher of JAMMAG magazine caught red-handed, for details click on the following links.