IIPM Prof Rajita Chaudhuri: The New Age Woman
eSLA is an initiative praiseworthy, the fear is in its implementation
Accountability and transparency in government offices are still a distant dream. The burden and cost of it can be easily gauged in every departments. Almost every day every one of us faces the brunt of bureaucracy and bears the burden of inefficiency in life, be it issuing a ration card or voter card or driving license. Unfortunately, nothing much has been achieved so far on this front.
However, things are expected to improve, especially in Delhi. People of Delhi are finally going to experience some relief and expect accountability from government officials. The Delhi government, being inspired by buzz words like accountability and transparency has planned to launch its online eSLA (Service Level Agreement) programme by next week. Service Level Agreement means the company takes the sole responsibility of customer service and quality. This ambitious project, if "properly" implemented, will benefit the common people in many ways. It will help people to know where the files are stuck with which officials and how long it will further take to clear. As per the plan, the transport department, the food & supplies department, trade & taxes, office of the divisional commissioner, MCD, NDMC and the office of the chief electoral commissioner will be covered by the eSLA. Moreover, government officials will be fined for delay in meeting the deadlines in issuing documents. For example, the maximum deadlines of the services like issuing ration cards, permanent license, election I-card, caste certificate etc. are 45 days, within one day, one month, 21 days respectively. If officials fail to meet the deadlines, they will be fined from Rs10 to Rs 200 depending on positions in the respective departments.
Well, it is definitely a big step undertaken and can become a milestone. It has many other reasons to be relevant. It will help, first of all, to generate relevant data. The exact figure of ration cards or election I-card issued or number of children born or people die every month in Delhi every day is not known. It is always an average figure that is revealed. But with eSLA, the exact figures would be registered. The entire system would become automated, transparent and thus systematic. There are some technical difficulties and there will always be, but its importance and application is of utmost importance especially for a nation like ours which is suffering severely from corruption. The same should be adopted nationwide. There were speculations over the feasibility of RTI, it is doing wonders today. The Right To Education Act and The Right To Food Security Act are underway. Enough laws and policies are undertaken. Commitment from our polity is questionable and will always be so. Thus, it is becoming all the more important now to have more of such policies. Are we not right?
An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).
For More IIPM Info, Visit below mentioned IIPM articles.
IIPM BBA MBA Institute: Student Notice Board
Run after passion and not money, says Arindam Chaudhuri
Award Conferred To Irom Chanu Sharmila By IIPM
Prof Rajita Chaudhuri follow some off-beat trends like organizing make up sessionseSLA is an initiative praiseworthy, the fear is in its implementation
Accountability and transparency in government offices are still a distant dream. The burden and cost of it can be easily gauged in every departments. Almost every day every one of us faces the brunt of bureaucracy and bears the burden of inefficiency in life, be it issuing a ration card or voter card or driving license. Unfortunately, nothing much has been achieved so far on this front.
However, things are expected to improve, especially in Delhi. People of Delhi are finally going to experience some relief and expect accountability from government officials. The Delhi government, being inspired by buzz words like accountability and transparency has planned to launch its online eSLA (Service Level Agreement) programme by next week. Service Level Agreement means the company takes the sole responsibility of customer service and quality. This ambitious project, if "properly" implemented, will benefit the common people in many ways. It will help people to know where the files are stuck with which officials and how long it will further take to clear. As per the plan, the transport department, the food & supplies department, trade & taxes, office of the divisional commissioner, MCD, NDMC and the office of the chief electoral commissioner will be covered by the eSLA. Moreover, government officials will be fined for delay in meeting the deadlines in issuing documents. For example, the maximum deadlines of the services like issuing ration cards, permanent license, election I-card, caste certificate etc. are 45 days, within one day, one month, 21 days respectively. If officials fail to meet the deadlines, they will be fined from Rs10 to Rs 200 depending on positions in the respective departments.
Well, it is definitely a big step undertaken and can become a milestone. It has many other reasons to be relevant. It will help, first of all, to generate relevant data. The exact figure of ration cards or election I-card issued or number of children born or people die every month in Delhi every day is not known. It is always an average figure that is revealed. But with eSLA, the exact figures would be registered. The entire system would become automated, transparent and thus systematic. There are some technical difficulties and there will always be, but its importance and application is of utmost importance especially for a nation like ours which is suffering severely from corruption. The same should be adopted nationwide. There were speculations over the feasibility of RTI, it is doing wonders today. The Right To Education Act and The Right To Food Security Act are underway. Enough laws and policies are undertaken. Commitment from our polity is questionable and will always be so. Thus, it is becoming all the more important now to have more of such policies. Are we not right?
An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).
For More IIPM Info, Visit below mentioned IIPM articles.
IIPM BBA MBA Institute: Student Notice Board
Run after passion and not money, says Arindam Chaudhuri
Award Conferred To Irom Chanu Sharmila By IIPM
IIPM Prof Rajita Chaudhuri's Snaps
IIPM Prof Arindam Chaudhuri on Our Parliament and Parliamentarians' Work
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